Frequently Asked Questions (FAQs)

1. What makes Hamna Silk’s products unique?

Our products are handcrafted by skilled artisans using traditional Banarasi silk weaving techniques. Each item is a unique piece of art that combines heritage craftsmanship with contemporary designs.

2. Do you ship internationally?

Yes, we ship worldwide. Explore our collection online, and we’ll deliver your chosen pieces right to your doorstep.

3. How do I care for my Banarasi silk products?

Banarasi silk requires gentle care. Dry clean only, avoid direct sunlight for prolonged periods, and store in a muslin cloth to maintain its sheen and quality.

4. Can I customize a product?

Yes, we offer customization options for sarees, lehengas, and fabrics. Contact us to discuss your requirements.

5. How can I verify the authenticity of your products?

All our products come with a guarantee of authenticity, as we use pure Banarasi silk and traditional weaving techniques. Certificates of authenticity are provided on request.

6. Do you have a physical store?

Yes, we are located in Banaras. Visit us to experience the artistry of Banarasi silk in person.

7. What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and international payment gateways for online purchases.

8. Can I return or exchange a product?

Yes, we have a hassle-free return and exchange policy. Please review our Return Policy for details on eligibility and conditions.

9. How long does delivery take?

Delivery times vary based on location. Domestic orders typically take 5–7 business days, while international orders may take 10–15 business days.

10. Do you support artisan communities?

Absolutely! Supporting local weavers and promoting sustainable practices are core to our mission. Each purchase directly impacts the livelihoods of our artisans.